Policies & certificates
Our policies
Full transparency. Read our policies and certificates below, or download any of them as a PDF.
Privacy Policy
How we collect, use and protect your personal data, compliant with UK GDPR. Read the full privacy policy, or download it below.
Complaints Procedure
How to raise a complaint and how to escalate it if needed. Read the full complaints procedure, or download it below.
Open Complaints Procedure (PDF)
Terms of Business
Our terms for the fully managed letting service, including fees and obligations. Read the full terms of business, or download them below.
Tenancy Deposit Scheme Membership
Membership G13462, valid to 31 March 2027. We also hold Propertymark Client Money Protection, membership C0142235, held under the Propertymark membership rules.
Open Tenancy Deposit Scheme Membership (PDF)
Client Money Protection Certificate
Propertymark Client Money Protection, membership C0142235, valid to 31 May 2027. Your rent and deposits are safeguarded under this scheme. You can also download the CMP security certificate, which explains how to claim.
Cookie Declaration
The list below is generated automatically and shows the cookies in use on this website. You can change or withdraw your consent at any time using the button in the declaration.
Questions about any of this?
Call us on 01302 244104 or book a free consultation.
Book a free valuation